TERMS OF SERVICE

Last updated: 2026-02-18

Introduction

Welcome to Chattertools (“Company”, “Agency”, “our”, “us”, “we”)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at https://chattertools.com (together or individually “Service”) operated by Chattertools.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use our Service/s, but please let us know by emailing at hello@chattertools.com so we can try to find a solution. These Terms apply to all visitors, users, clients and others who wish to access or use our Service/s.

1. Definitions

1.1 “AI Employee” / “AI Voice Assistant”

For the purposes of this Agreement, the term “AI Employee” or “AI Voice Assistant” shall refer to an artificially intelligent, automated voice and text communication system developed, configured, and deployed by the Agency on behalf of the Client. The AI Employee is designed to:

• Handle and respond to incoming telephone enquiries on behalf of the Client’s business;
• Engage prospective customers with the intent of converting enquiries into confirmed, booked appointments;
• Communicate in real time via voice calls and text/SMS messaging with the Client, the Client’s designated team members, and end-users/customers;
• Facilitate appointment scheduling and calendar management through integration with Google Calendar; and
• Capture, record, and store relevant customer and interaction data in a designated Google Sheets database or such other storage tool as agreed upon between the Parties.

The AI Employee operates as a digital service representative of the Client’s business and does not constitute a human employee, agent, or contractor of either Party.

2. Scope of Services

2.1 The Agency agrees to design, configure, and deploy a custom AI Voice Assistant (also referred to as “AI Employee”) (“Service”) for the Client, which will be capable of answering incoming calls and sending outbound text messages.

2.2 The AI Voice Assistant shall be trained using the documents, website content, and/or social media content provided by the Client.

2.3 Upon completion of setup, the Client shall test the AI Voice Assistant by interacting with it as a customer. Once the Client confirms satisfaction, the Service shall be made available for live deployment subject to the payment terms below.

2.4 The estimated duration for completion of the AI Voice Assistant with required integrations is five (5) to ten (10) working days, subject to timely provision of necessary materials and cooperation by the Client.

3. Integrations

3.1 Definition of “Integration”

For the purposes of this Agreement, an “Integration” shall mean any configuration, connection, or technical linkage established between the AI Voice Assistant and any third-party tool, platform, software application, or external service (each, a “Third-Party Tool”) that enables data exchange, automated workflows, or enhanced functionality beyond the standard Service offering.

3.2 Additional Integration Fee

In the event that the Client requires any Integration(s) beyond those included in the standard Service package, each such Integration shall be subject to an additional one-time configuration fee of three hundred United States Dollars (USD $300.00) per Integration, payable prior to the commencement of the respective Integration work.

3.3 Third-Party Tool Costs

The Client expressly acknowledges and agrees that:

• Subscription and Licensing Costs: If any Third-Party Tool required for an Integration is a paid platform, software, or service, all associated licensing fees, subscription charges, or usage costs for such Third-Party Tool shall be borne solely and exclusively by the Client, in addition to the Integration configuration fee payable to the Agency.
• Ongoing Monthly Charges: If the configuration of any Third-Party Tool incurs recurring monthly or periodic charges (whether billed directly by the third-party provider or passed through by the Agency), such charges shall be payable separately by the Client and are not included within the Agency’s monthly subscription fees.
• No Inclusion in Agency Fees: The Agency’s fees and subscription plans do not include any third-party licensing, subscription, or usage costs, and the Agency shall bear no financial responsibility for such costs under any circumstances.

3.4 Integration Timelines

The Agency shall retain sole and exclusive discretion over the estimated and actual timeline for the design, development, testing, and deployment of any Integration. The Agency shall use commercially reasonable efforts to complete Integrations within a reasonable period; however, no guaranteed completion date shall be binding upon the Agency unless expressly confirmed in writing by an authorized representative of the Agency. The Client acknowledges that integration timelines may be affected by the responsiveness of third-party platforms, availability of APIs, and other factors outside the Agency’s reasonable control.

4. Fees and Payment Terms

4.1 Setup Fee

The total one-time setup fee for the AI Voice Assistant (inclusive of the standard Google Calendar and SMS/Text Integration, where applicable) is three thousand United States Dollars (USD $3,000.00).

4.2 Deposit Payment — First Instalment (50%)

Upon the Client’s satisfactory review of the initial AI Voice Assistant build (which, for the avoidance of doubt, shall not at this stage include the Google Calendar or SMS/Text Integrations), the Client shall pay fifty percent (50%) of the total setup fee, being USD $1,500.00, contemporaneously with the execution of this Agreement and upon receipt of the corresponding invoice issued by the Agency via electronic mail.

4.3 Deposit Payment — Second and Final Instalment (50%) + First Month’s Subscription

The remaining fifty percent (50%) of the total setup fee, being USD $1,500.00, together with the applicable first monthly subscription fee (as specified in Clause 4.4 below), shall become due and payable upon completion of the full setup including the Google Calendar and SMS/Text Integrations. The Agency shall notify the Client in writing upon completion. Deployment and live activation of the AI Employee shall not occur until payment of both the final setup instalment and the first monthly subscription fee has been received in full by the Agency.

4.4 Monthly Subscription Plans

The following monthly subscription plans are available to the Client:

• Standard Plan: USD $800.00 per month, inclusive of two thousand (2,000) minutes.
• Upgrade Option 1: USD $1,200.00 per month, inclusive of three thousand (3,000) minutes.
• Upgrade Option 2: USD $2,000.00 per month, inclusive of five thousand (5,000) minutes.

Each monthly subscription plan includes ongoing maintenance, updates, and training of the AI Voice Assistant throughout the subscription period.

4.5 Additional Usage

In the event that the Client exceeds the included minutes under the applicable subscription plan, additional minutes may be purchased at a rate of USD $0.40 per minute.

4.6 Non-Rollover Policy

Unused minutes within any billing cycle shall not carry forward, roll over, or accumulate into any subsequent billing cycle. All unused minutes shall expire at the end of each billing period without refund or credit.

4.7 Minimum Balance Requirement and Low-Balance Notification

The Client shall maintain a minimum balance equivalent to one hundred (100) minutes at all times during the subscription period. Upon the Client’s remaining minute balance reaching one hundred (100) minutes, the Agency shall issue an automated notification to the Client via the registered contact details, advising the Client to recharge. In the event that the Client does not wish to activate auto-recharge, or elects not to recharge upon receiving such notification, the AI Employee shall automatically cease all operations (including, but not limited to, handling incoming calls and sending outbound messages) once the available minute balance is fully exhausted. Services will resume only upon the Client effecting a recharge.

4.8 Recharge Policy

If the Client fails to maintain the required minimum balance and does not recharge, incoming call and outbound text services shall automatically be suspended. Services will resume only upon recharge.

4.9 Payment Due Dates & Late Fees

• Payments are due on or before the agreed billing date.
• A late fee of USD $50.00 shall be added to the next invoice if payment is not received by the due date.

4.10 Service Suspension & Reactivation

• If payment remains outstanding for thirty (30) days past the due date, the Client’s AI Voice Assistant shall be deactivated.
• To restore service following deactivation for non-payment, the Client shall be treated as a new customer and shall be required to pay a new setup fee of USD $750.00.

4.11 Discounts

Any discounts offered by the Agency shall be specified in the invoice emailed to the Client along with this Agreement.

5. Client Obligations

5.1 The Client shall provide accurate and complete content, documents, or other training material necessary for configuring the AI Voice Assistant.

5.2 The Client shall share any required documents necessary to procure the inbound number for receiving calls.

5.3 The inbound number assigned to the Client shall be based on availability and may not match the Client’s preferred or selected number.

5.4 The Client is responsible for ensuring compliance with applicable laws, including but not limited to data privacy and call recording disclosures.

5.5 The Client shall not misuse the AI Voice Assistant for unlawful or fraudulent purposes.

6. Agency Obligations

6.1 The Agency shall use commercially reasonable efforts to ensure the proper functioning of the AI Voice Assistant.

6.2 The Agency shall not be liable for service interruptions caused by third-party providers, telecommunications carriers, or force majeure events.

7. Intellectual Property and Ownership

7.1 Ownership of the AI Voice Assistant

The Client expressly acknowledges and agrees that the AI Employee (including but not limited to its underlying architecture, configuration, training data derived from the Agency’s proprietary systems, workflows, scripts, logic trees, and any other components developed or contributed by the Agency) is and shall at all times remain the sole and exclusive intellectual property of the Agency, Chattertools.

7.2 No Transfer of Ownership

Nothing in this Agreement shall be construed as granting, transferring, assigning, or licensing to the Client any ownership rights, proprietary rights, or intellectual property rights (whether registered or unregistered) in or to the AI Voice Assistant. The Agency shall not be obligated, under any circumstances — including but not limited to the termination or expiration of this Agreement, a dispute between the Parties, a request by the Client, or any court or regulatory order — to transfer, hand over, export, or otherwise relinquish ownership, access credentials, underlying code, configuration files, or any other component of the AI Voice Assistant to the Client.

7.3 License to Use

Subject to the Client’s continued compliance with the terms of this Agreement and timely payment of all applicable fees, the Agency grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use the AI Voice Assistant solely for the Client’s internal business operations during the term of this Agreement. This license shall automatically terminate upon the termination or expiry of this Agreement for any reason.

8. Deployment

8.1 Upon full receipt of the required setup fee balance and the first monthly subscription payment, the AI Voice Assistant shall be deployed and published live for the Client.

9. Term & Termination

9.1 This Agreement shall commence on the Effective Date and continue on a month-to-month basis unless terminated by either Party upon thirty (30) days’ prior written notice.

9.2 Termination for Cause: Either Party may terminate this Agreement immediately upon written notice if the other Party materially breaches its obligations and fails to cure such breach within fifteen (15) days of receipt of written notice of the breach.

10. Force Majeure

10.1 Definition

For the purposes of this Agreement, a “Force Majeure Event” means any event, circumstance, or cause beyond the reasonable control of either Party, including but not limited to: acts of God; natural disasters (including floods, earthquakes, hurricanes, storms, or fires); pandemics, epidemics, or public health emergencies declared by a competent governmental authority; acts of war (whether declared or undeclared), terrorism, civil unrest, riots, or insurrection; acts or omissions of governmental or regulatory authorities, including changes in law, embargoes, or sanctions; strikes, lockouts, or industrial disputes (other than those involving the affected Party’s own employees); failures or disruptions of third-party telecommunications networks, internet service providers, cloud infrastructure, or utility services; and any other events beyond the reasonable control of the affected Party.

10.2 Effect of Force Majeure

Neither Party shall be in breach of this Agreement, nor shall either Party be liable to the other for any delay, non-performance, or failure to perform any of its obligations under this Agreement (other than an obligation to pay money), to the extent that such delay or failure is caused directly or indirectly by a Force Majeure Event, provided that:

• The affected Party promptly notifies the other Party in writing of the occurrence and nature of the Force Majeure Event, and the anticipated duration and impact on its ability to perform;
• The affected Party takes all reasonable steps to mitigate the effects of the Force Majeure Event and to resume performance of its obligations as soon as reasonably practicable; and
• The affected Party continues to perform those obligations that are not affected by the Force Majeure Event.

10.3 Extended Force Majeure

If a Force Majeure Event continues for a period of thirty (30) consecutive days or more, and the affected Party’s obligations remain materially impaired, either Party may terminate this Agreement upon fourteen (14) days’ written notice to the other Party, without liability for such termination. Any fees paid in advance for services not yet rendered due to the Force Majeure Event shall be addressed in good faith between the Parties.

11. Limitation of Liability

11.1 In no event shall the Agency be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, business interruption, or loss of data.

11.2 The Agency’s total aggregate liability under this Agreement, whether in contract, tort, or otherwise, shall in no event exceed USD $500.00, and only in circumstances where the Client has duly paid the setup fees in full and has maintained at least one (1) month of subscription charges. In the absence of such payments, the Agency shall bear no liability whatsoever to refund or compensate the Client.

12. Data Privacy & Call Recording Compliance

12.1 The Client acknowledges and agrees that it is solely responsible for ensuring compliance with all applicable federal, state, and local laws relating to the use of the AI Voice Assistant, including but not limited to:

• The Telephone Consumer Protection Act (TCPA);
• The Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act;
• Applicable call recording consent laws (including all-party consent states); and
• Applicable data privacy and consumer protection laws (including, without limitation, the California Consumer Privacy Act “CCPA” and any successor legislation).

12.2 The Agency shall not be liable for any violation of such laws resulting from the Client’s use or misuse of the AI Voice Assistant, including but not limited to the failure to provide legally required disclosures or to obtain caller consent for recording or data collection.

12.3 The Client agrees to indemnify, defend, and hold harmless the Agency, its officers, employees, and contractors against any claims, damages, fines, penalties, or liabilities arising out of or related to the Client’s use of the AI Voice Assistant in violation of applicable laws.

13. Governing Law & Dispute Resolution

13.1 This Agreement shall be governed by and construed in accordance with the laws of India, with the courts of Vadodara, Gujarat (the Agency’s primary office location) having exclusive jurisdiction over any disputes arising under this Agreement.

13.2 The Parties agree to first attempt to resolve any disputes amicably through good-faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in Vadodara, Gujarat, in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted in English, and the decision of the arbitrator(s) shall be final and binding on both Parties.

14. Entire Agreement

This Agreement constitutes the entire understanding between the Parties and supersedes all prior oral or written agreements. Any modifications must be made in writing and signed by both Parties.

15. Severability

If any provision of this Agreement is found to be invalid or unenforceable in any jurisdiction, the remaining provisions shall continue in full force and effect in such jurisdiction and shall be liberally construed to effectuate the purpose and intent of this Agreement. The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction.

16. Miscellaneous

All covenants and agreements of the Parties made in this Agreement will survive the termination or expiration of this Agreement. This Agreement and the Agency’s current rate cards constitute the entire agreement between the Parties and supersede and cancel any prior agreements, representations, or communications, whether oral or written, between the Parties relating to the subject matter of this Agreement. This Agreement may not be changed orally and may only be amended in writing and signed by both Parties.

17. Execution and Term

The terms and conditions of this Agreement shall be legally binding on both Parties upon the date the Agreement is signed, or upon the Client clicking the checkbox marked “Accept the Terms of Service,” or upon the first payment being made, whichever occurs earliest. Services shall continue on a month-to-month basis until the Client provides a written thirty (30) day cancellation notice to the Agency.

18. Acknowledgement

BY USING THE SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

19. Contact Us

Please send your feedback, comments, and requests for technical support by email: hello@chattertools.com.