Last updated: 2025-09-14
Introduction
Welcome to Chattertools (“Company”, “Agency”, “our”, “us”, “we”)!
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at https://chattertools.com (together or individually “Service”) operated by Chattertools.
Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.
Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.
If you do not agree with (or cannot comply with) Agreements, then you may not use our Service/s, but please let us know by emailing at hello@chattertools.com so we can try to find a solution. These Terms apply to all visitors, users, clients and others who wish to access or use our Service/s.
1. Scope of Services
1.1 The Agency agrees to design, configure, and deploy a custom AI Voice Assistant (also referred to as “AI Employee”) (“Service”) for the Client, which will be capable of answering incoming calls and sending outbound text messages.
1.2 The AI Voice Assistant shall be trained using the documents, website content, and/or social media content provided by the Client.
1.3 Upon completion of setup, the Client shall test the AI Voice Assistant by interacting with it as a customer. Once the Client confirms satisfaction, the Service shall be made available for live deployment subject to the payment terms below.
1.4 The estimated duration for completion of the AI Voice Assistant with required integrations is five (5) to ten (10) working days, subject to timely provision of necessary materials and cooperation by the Client.
2. Fees and Payment Terms
2.1 Setup Fee: The total one-time setup fee is $1,500.
2.2 Deposit Payment:
- The Client shall pay 50% of the setup fee upon execution of this Agreement and receipt of the corresponding invoice via email.
- The remaining 50% of the setup fee, together with the applicable first monthly subscription fee which is inclusive of the AI voice assistant’s minutes, ongoing maintenance, updating and training, shall be paid upon completion of the setup and before deployment of the AI Employee.
2.3 Monthly Subscription Plans:
- Standard Plan: $800/month for 2,000 minutes, inclusive.
- Upgrade Option 1: $1,200/month for 3,000 minutes, inclusive.
- Upgrade Option 2: $2,000/month for 5,000 minutes inclusive.
2.4 Additional Usage: If the Client exceeds the included minutes, additional minutes may be purchased at $0.40/minute.
2.5 Non-Rollover Policy: Unused minutes shall not carry forward to the next billing cycle.
2.6 Minimum Balance: The Client must maintain a minimum balance equivalent to 100 minutes at all times.
2.7 Recharge Policy:
- If the Client fails to maintain the required balance and does not recharge, incoming call and outbound text services shall automatically be suspended.
- Services will resume only upon recharge.
2.8 Payment Due Dates & Late Fees:
- Payments are due on or before the agreed billing date.
- A late fee of $50 shall be added to the next invoice if payment is not made by the due date.
2.9 Service Suspension & Termination:
- If payment remains outstanding for 30 days past the due date, the Client’s AI Voice Assistant shall be deactivated.
- To restore service, the Client shall be treated as a new customer and required to pay a new setup fee of $750.
2.10 Discounts: Any discounts offered by the Agency shall be specified in the invoice emailed to the Client along with this Agreement.
3. Client Obligations
3.1 The Client shall provide accurate and complete content, documents, or other training material necessary for configuring the AI Voice Assistant.
3.2 The Client shall share any required documents necessary to procure the inbound number for receiving calls.
3.3 The inbound number assigned to the Client shall be based on availability and may not match the Client’s preferred or selected number.
3.4 The Client is responsible for ensuring compliance with applicable laws, including but not limited to data privacy and call recording disclosures.
3.5 The Client shall not misuse the AI Voice Assistant for unlawful or fraudulent purposes.
4. Agency Obligations
4.1 The Agency shall use commercially reasonable efforts to ensure the proper functioning of the AI Voice Assistant.
4.2 The Agency shall not be liable for service interruptions caused by third-party providers, telecommunications carriers, or force majeure events.
5. Deployment
5.1 Upon full receipt of the required setup fee balance and the first monthly subscription payment, the AI Voice Assistant shall be deployed/published live for the Client.
6. Term & Termination
6.1 This Agreement shall commence on the Effective Date and continue month-to-month unless terminated by either Party with thirty (30) days’ written notice.
6.2 Termination for Cause: Either Party may terminate this Agreement immediately upon written notice if the other Party materially breaches its obligations and fails to cure such breach within fifteen (15) days of notice.
7. Limitation of Liability
7.1 In no event shall the Agency be liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits, business interruption, or loss of data.
7.2 The Agency’s total aggregate liability under this Agreement, whether in contract, tort, or otherwise, shall in no event exceed USD $500, and only in circumstances where the Client has duly paid the setup fees in full and has maintained at least one (1) month of subscription charges. In the absence of such payments, the Agency shall bear no liability whatsoever to refund or compensate the Client.
8. Data Privacy & Call Recording Compliance
8.1 The Client acknowledges and agrees that it is solely responsible for ensuring compliance with all applicable federal, state, and local laws relating to the use of the AI Voice Assistant, including but not limited to:
- The Telephone Consumer Protection Act (TCPA),
- The Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act,
- Applicable call recording consent laws (including all-party consent states), and
- Applicable data privacy and consumer protection laws (including, without limitation, the California Consumer Privacy Act “CCPA” and any successor legislation).
8.2 The Agency shall not be liable for any violation of such laws resulting from the Client’s use or misuse of the AI Voice Assistant, including but not limited to the failure to provide legally required disclosures or to obtain caller consent for recording or data collection.
8.3 The Client agrees to indemnify, defend, and hold harmless the Agency, its officers, employees, and contractors against any claims, damages, fines, penalties, or liabilities arising out of or related to the Client’s use of the AI Voice Assistant in violation of applicable laws.
9. Governing Law & Dispute Resolution
9.1 This Agreement shall be governed by and construed in accordance with the laws of India, with the courts of Vadodara, Gujarat (the Agency’s primary office location) having exclusive jurisdiction over any disputes arising under this Agreement.
9.2 The Parties agree to first attempt to resolve any disputes amicably through good-faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in Vadodara, Gujarat, in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted in English, and the decision of the arbitrator(s) shall be final and binding on both Parties.
10. Entire Agreement
This Agreement constitutes the entire understanding between the Parties and supersedes all prior oral or written agreements. Any modifications must be made in writing and signed by both Parties.
11. Severability.
If any provision of this Agreement is invalid or unenforceable in any jurisdiction, the other provisions herein will remain in full force and effect in such jurisdiction and will be liberally construed to effectuate the purpose and intent of this Agreement, and the invalidity or unenforceability of any provision of this Agreement in any jurisdiction will not affect the validity or enforceability of any such provision in any other jurisdiction.
12. Miscellaneous.
All covenants and agreements of the parties made in this Agreement will survive termination or expiration of this Agreement. This Agreement and the Agency’s current rate cards constitute the entire agreement between the parties and supersede and cancel any prior agreements, representations or communications, whether oral or written, between the parties relating to the subject matter of this Agreement. This Agreement may not be changed orally and may only be amended in writing and signed by both parties.
13. Execution and Term.
Terms and conditions of this Agreement are binding on both parties on the date the Agreement is signed/clicking upon checkbox mentioning “accept the Terms of Service” and/or payment is made, services will continue on a month-to-month basis until Client provides a written 30 day cancellation notice.
14. Acknowledgement.
BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
15. Contact Us.
Please send your feedback, comments, requests for technical support by email: hello@chattertools.com.
